Pubs, restaurants, hotels and hairdressers (and thousands of their shaggy-haired clients) breathed a sigh of relief when Prime Minister, Boris Johnson, finally announced that they would be able to re-open on 4 July
Other businesses returning on 4 July include providers of holiday accommodation as people in England will be allowed to stay away from their home for the first time since the lockdown began. This includes B&Bs, holiday cottages, campsites and caravan parks. Providers of 'indoors hospitality' will be limited to table service and contact between staff and customers will be limited. Pub and restaurant customers will also have to provide contact details to facillitate contact tracing in the event of an outbreak.
The Prime Mininster also announced that restrictions on social distancing would be eased. While the advice remains that people should remain two metres apart where possible, a "one metre plus" rule will be introduced. This easing will make it easier for businesses that have been closed up to now to re-open and increase the number of customers they can serve.
This follows the earlier re-opening of non-essential shops on 15 June. Now these businesses have a clear opening date to work towards, preparations for re-opening in this new normal can begin. With many restrictions still in place, businesses will need to carry out a risk assessment to see what modifications and control measures need to be implemented so that staff and customers are kept safe.
Returning to work after the lockdown
While it is likely to be some time before things return to normal, there are some things you can do now so start preparing for a gradual return to business.
Assess your workplace
- You need to assess the work your staff carry out, where they do it, how they do it and who they are likely to encounter as part of their working day.
- If staff can work from home, they should continue to do so. It is the safest place for them.
- Assess whether staff currently on furlough can work from home when they return from furlough. Review the work they normally carry out, what tech they might need to facilitate home working and their personal circumstances. Have they, or anyone they live with, been told they are at higher risk of infection? If so, working from home might be the only feasible option until restrictions are fully lifted.
- Assess the risks posed by your workplace. If you have your own office or building it is easier to control who uses the space and how they use it. It is also easier to control safety measures such as cleaning, access to hand sanitisers and how close people work in proximity.
- If you use a shared workspace, hotdesking or open plan office, you may deem it safer to continue working from home for the foreseeable future.
Assess how staff get to work
- If staff must come in to work to carry out their job, can you stagger start and finish times?
- Review how staff normally get to work. Are there safer options that avoid public transport? Can they walk or cycle? Is driving to work an option? Would you have enough parking spaces for people to drive to work if you only have essential staff coming into the premises. It has been suggested that those using public transport will be required to wear a face mask and check their temperature before leaving for work.
Review measures in the workplace
- Maintain social distancing in the workplace. You may only be able to use every other desk or workstation. Think about entry and exit points and how people move around the space to complete their work. Can you ask staff to enter the building through one door and exit through another?
- Close or limit access to communal spaces such as waiting areas, kitchens and rest rooms. Could staff bring in their own reusable cup which they take home to wash at the end of every day?
- Limit face-to-face meetings. Make use of communication and collaboration apps so people can work together remotely.
- Consider whether staff and customers should wear personal protective equipment? Make sure you have enough hand sanitising points and a more frequent cycle of cleaning.
- Can you install shields or barriers that will separate staff from each other and the public?
- Do you use company vehicles? Consider allocating specific vehicles to specific individuals to limit the number of people using each vehicle.
- If you serve the public, can you provide your service by delivering it to them electronically or physically rather than having them collect in person? Can you facilitate online ordering and payment?
Return to work advice for specific types of business
- Do you run a café, bar or restaurant? Before opening, you will need to make extra checks to ensure it is safe to do so. It is likely that you will have to limit numbers in your premises at any one time. Can customers order and pay for their food or drink using an app and then collect it from a collection point so that they have limited contact with your staff? Consider opening only to those that have a reservation so you can control numbers and space diners out to maintain social distancing.
- Are you a hairdresser or barber? Before opening your salon to the public, you should consider the measures that Germany (which has recently lifted some restrictions) has introduced. They state: say no waiting areas and magazines, no face-to-face talking (communication must be limited and done via the mirror), both the hairdresser and client must wear masks, gloves must be worn until the hair has been washed, no blow drying (if possible), all equipment must be disinfected between clients and strict social distancing must be maintained. This limits the number of clients you will be able to see in any one day. Salons also have to record customers' names so they can be contacted if necessary.
- Do your workers provide services in people's homes such as cleaners or care assistants? Consider providing them with personal protective equipment and allocating a specific worker to each household to limit the number of people they encounter.
- Are you a delivery business? Can you stagger deliveries and collections to limit the amount of people in close proximity? Can you use tech to sign for collections and deliveries electronically? Can you establish a safe place items can be left so that items do not have to be signed for in person?
Employees and returning from lockdown
It is likely that many staff will be nervous about returning to work as restrictions are gradually lifted. You should consult them about plans as they are likely to be best placed to suggest how a safe return to work might be possible. Give staff plenty of notice about returning to work - especially those with care responsibilities (it is unclear when schools will re-open at this point).
Consider the mental health of your staff. They may have experienced bereavement, financial difficulties and isolation during the lockdown. Mind has produced practical advice on taking care of mental health and has the NHS.
A final note of caution
As lockdown measures are gradually lifted, it is entirely possible that infection rates will begin to climb again. You should be prepared to make contingency plans. Review what has worked during lockdown and what measures could be improved in case the country needs to revert to full or partial lockdown.
For more resources and advice on adapting to the new normal, see our Small Business Rescue Hub.